Description

You'll own the success of a large portfolio of customers, designing scalable customer journeys through digital touchpoints and AI-powered processes. You'll pioneer one-to-many engagements that drive adoption and retention while collaborating with cross-functional teams to shape the customer experience at scale.

Requirements

• 3-5+ years in customer-facing roles (Customer Success, Customer Marketing, Account Management, Consulting)
• Experience with digital-first or tech-touch customer engagement
• Systems thinking and process orientation
• Data-driven mindset: comfortable analyzing customer health metrics
• Ability to triage and prioritize across a large customer pool

Responsibilities

• Own scaled customer engagement for a large portfolio of Commercial and Enterprise accounts
• Execute timebound strategic human touchpoints at key moments
• Provide technical guidance and translate AI capabilities into business value
• Channel customer voice back to Product and leadership
• Design and execute one-to-many programs including email campaigns, webinars, and digital content