4h ago

Resident Services Manager

Wilmington, North Carolina, United States

$40k-$55k / yearest.

full-timemidreal estate

🛠 Tech Stack

💼 About This Role

You'll lead resident relations and leasing operations at a student housing community. Your work directly impacts resident satisfaction and retention. This role offers a path to General Manager.

🎯 What You'll Do

  • Mediate and resolve resident complaints with empathy.
  • Oversee leasing workflows and generate lease documents.
  • Manage Entrata dashboards and performance metrics.
  • Coordinate resident events to build community engagement.

📋 Requirements

  • 2+ years of experience in property management or leasing
  • Proficiency in Entrata or similar property management software
  • Strong conflict resolution and customer service skills
  • Ability to handle crisis situations and sensitive conversations

✨ Nice to Have

  • Experience with social media marketing
  • Familiarity with Fair Housing regulations

🎁 Benefits & Perks

  • 🏖️ Paid Time Off
  • 🏥 Health Insurance
  • 🦷 Dental Insurance
  • 👁️ Vision Insurance
  • 💰 401k Matching

🚩 Heads Up

  • Requires evening/weekend availability and support for other communities.
  • Role includes both leasing and social media responsibilities, may be overloaded.
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