4h ago
Resident Services Manager
Wilmington, North Carolina, United States
✨ $40k-$55k / yearest.
full-timemidreal estate
🛠 Tech Stack
💼 About This Role
You'll lead resident relations and leasing operations at a student housing community. Your work directly impacts resident satisfaction and retention. This role offers a path to General Manager.
🎯 What You'll Do
- Mediate and resolve resident complaints with empathy.
- Oversee leasing workflows and generate lease documents.
- Manage Entrata dashboards and performance metrics.
- Coordinate resident events to build community engagement.
📋 Requirements
- 2+ years of experience in property management or leasing
- Proficiency in Entrata or similar property management software
- Strong conflict resolution and customer service skills
- Ability to handle crisis situations and sensitive conversations
✨ Nice to Have
- Experience with social media marketing
- Familiarity with Fair Housing regulations
🎁 Benefits & Perks
- 🏖️ Paid Time Off
- 🏥 Health Insurance
- 🦷 Dental Insurance
- 👁️ Vision Insurance
- 💰 401k Matching
🚩 Heads Up
- Requires evening/weekend availability and support for other communities.
- Role includes both leasing and social media responsibilities, may be overloaded.
0 0 0