3h ago

Specialist, Customer Journey Program Manager

Charlotte, NC United States
full-timemidautomotive

Tech Stack

Description

You will map customer experiences, coordinate workshops, and manage end-to-end customer journey materials to align stakeholders and improve the customer experience. This role involves collaboration with commercial operations and travel to events to understand customer expectations.

Requirements

  • Bachelor's degree in Marketing, Business, or related field
  • 4+ years experience in consulting or advertising with customer journey focus
  • Familiarity with automotive customer journey and touchpoints
  • Ability to manage multiple projects and influence outcomes
  • Proficiency in Microsoft Office Suite

Responsibilities

  • Map customer experiences and identify pain points
  • Coordinate workshops for customer journey governance
  • Develop business cases for customer journey efforts
  • Maintain end-to-end customer journey maps
  • Collaborate on designing alternative customer journeys
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