3h ago
Specialist, Customer Journey Program Manager
Charlotte, NC United States
full-timemidautomotive
Tech Stack
Description
You will map customer experiences, coordinate workshops, and manage end-to-end customer journey materials to align stakeholders and improve the customer experience. This role involves collaboration with commercial operations and travel to events to understand customer expectations.
Requirements
- Bachelor's degree in Marketing, Business, or related field
- 4+ years experience in consulting or advertising with customer journey focus
- Familiarity with automotive customer journey and touchpoints
- Ability to manage multiple projects and influence outcomes
- Proficiency in Microsoft Office Suite
Responsibilities
- Map customer experiences and identify pain points
- Coordinate workshops for customer journey governance
- Develop business cases for customer journey efforts
- Maintain end-to-end customer journey maps
- Collaborate on designing alternative customer journeys
0 views 0 saves 0 applications