🛠 Tech Stack

💼 About This Role

You'll own the post-sale relationship for a portfolio of title agents, lenders, and law firms, driving adoption and expansion of Pippin's title search platform. Your core impact is ensuring clients get value from integrations like Qualia and SoftPro while protecting retention and growing order volume. This role stands out because you'll be the single face of a well-funded proptech company redefining real estate's oldest industry.

🎯 What You'll Do

• Manage a portfolio of active accounts with targets on retention and growth
• Run weekly tactical, monthly reviews, and quarterly business reviews
• Drive adoption, order growth, and expansion into new states or report types
• Handle renewals, identify at-risk accounts, and build recovery plans

📋 Requirements

• 2-4 years client-facing experience in Customer Success or Account Management at a SaaS company
• Proven track record of retention and expansion with specific examples
• Industry familiarity with title, escrow, or real estate services workflows
• Technical comfort with CRM (Salesforce/HubSpot) and BI dashboards

✨ Nice to Have

• Direct Customer Success experience at a proptech or title-tech company
• Experience owning renewals and driving Net Revenue Retention
• Prior work in an early- or growth-stage, VC-backed environment

🎁 Benefits & Perks

• 💰 Competitive base plus performance bonus tied to retention and expansion
• 📈 Equity in a category-defining, venture-backed company
• 🏠 Remote work anywhere in the U.S.
• 🏖️ Occasional travel (up to 15%) for client meetings

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Phone Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical/Client Simulation· 60 min
4. 4Executive Interview· 45 min