🛠 Tech Stack

💼 About This Role

You'll support customers via live chat, email, and phone as part of GoStudent's global customer service team, primarily in German. You'll coordinate lesson scheduling and act as a bridge between the service team and tutor network for smooth operations. This hybrid/remote role offers hands-on experience in a fast-growing edtech company.

🎯 What You'll Do

• Provide customer support via live chat, email, and phone
• Coordinate lesson planning and teacher searches
• Handle reservations and urgent requests across regions
• Act as liaison between customer service and tutor network

📋 Requirements

• 2–5 years customer service or call center experience
• C1/C2 level German proficiency
• CRM systems proficiency and adaptability to new software

✨ Nice to Have

• Additional languages (English, Italian, Spanish, French, Polish, or Greek at B2+)
• Experience with translation tools

🎁 Benefits & Perks

• 📚 LinkedIn Learning access to thousands of courses
• 🎓 30 hours of free 1:1 lessons from day one
• 🛠️ Top-tier equipment provided from day one

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Application Review· 1 week
2. 2Recruiter Call· 30 min
3. 3Interview· 1 hour