🛠 Tech Stack

💼 About This Role

You'll act as the main point of contact for strategic clients using the Ebury Connect platform, combining operational and commercial responsibilities. You'll drive account profitability through upselling and cross-selling while managing operational flows and client relationships.

🎯 What You'll Do

• Act as main point of contact for strategic Ebury Connect clients
• Create and execute commercial strategies for upselling and cross-selling
• Conduct regular performance review meetings with clients
• Coordinate with internal teams to resolve incidents and improve operations

📋 Requirements

• Experience in Customer Success or Relationship Management
• Experience in international payments and foreign exchange operations
• Experience managing corporate accounts or B2B partners
• Advanced or fluent English

✨ Nice to Have

• Experience with FX quotation, settlement, and reconciliation flows
• Analytical profile with problem-solving mindset
• Ability to work cross-functionally across operational and commercial teams

🎁 Benefits & Perks

• 📚 Comprehensive Training Programme: Ebury Business Developer Academy
• 👥 Dedicated Mentorship: Learn from experienced Heads of Desk
• 💻 Cutting-Edge Technology: Leverage state-of-the-art tools
• 📈 Clear Career Progression: Defined pathways to leadership roles
• 🏥 Generous Benefits Package: Health care and social benefits

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Application Review· 1 week
2. 2Phone Screen· 30 min
3. 3Interview with Hiring Manager· 1 hour

🚩 Heads Up

• Role combines operational and commercial responsibilities, may lead to role conflict