💼 About This Role

You'll manage customer migrations end-to-end, becoming a product expert in Pylon and legacy support systems. You'll juggle 20+ migrations simultaneously, ensuring zero failures.

🎯 What You'll Do

• Run migrations end-to-end, translating processes and migrating data.
• Become an expert in Pylon and legacy support systems.
• Answer customer questions about the product.
• Juggle multiple customer migrations simultaneously.

📋 Requirements

• Located in or relocating to San Francisco.
• Extremely organized and hard-working.
• Comfortable interacting with customers over chat and video.
• Fast learner with attention to detail.

✨ Nice to Have

• Technical background.
• Previous experience managing support systems.
• Experience implementing SaaS products.

🎁 Benefits & Perks

• 🏥 Fully covered medical, dental, vision
• 🏦 401(k) retirement plan
• 🚆 Commuter benefits
• 🏝️ Unlimited PTO
• 🏋️ Fitness stipend

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Technical Interview· 45 min
3. 3Final Interview· 60 min