💼 About This Role

You'll join a team providing exceptional customer service for Houzz professionals across the U.S. and Canada. Your core impact is fielding inbound messages and calls to assist with SaaS and subscription questions. This role offers the chance to work remotely while being part of a supportive, fast-paced team.

🎯 What You'll Do

• Respond to inbound phone and case inquiries from professionals
• Answer software and subscription questions
• Handle cancellations and escalate issues to appropriate teams
• Train professionals on software via Zoom

📋 Requirements

• At least 6 months of technical or subscription-based support experience
• Customer service experience
• Strong written and verbal communication skills
• Focus on software adoption and retention

✨ Nice to Have

• Tech-savvy with virtual presentation skills
• Organizational skills for high-volume requests
• Tenacity to exceed monthly objectives

🎁 Benefits & Perks

• 🏖️ Remote work opportunity
• 💰 Competitive pay
• 📈 Career growth in a fast-paced environment
• 🤝 Supportive team culture
• 🧠 Training on software and tools

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Final Interview· 1 hour