Description

You will drive analytics, process optimization, and insight generation across the Customer Success organization. You'll lead metric governance, build advanced dashboards and predictive models, and partner with senior leadership to connect data-driven decision-making with operational processes.

Responsibilities

• Lead design, governance, and reporting of Customer Success metrics including churn, adoption, productivity, and customer health
• Build and optimize advanced dashboards and analytic models for retention, growth, and operational performance
• Partner with Customer Success leaders to align data strategy and reporting frameworks with business objectives
• Define and govern customer metrics and document workflows
• Ensure data accuracy and measure process effectiveness