🛠 Tech Stack

💼 About This Role

You'll be a deeply technical, customer-facing engineer helping developers troubleshoot infrastructure, application, and deployment issues. Your work will directly impact platform reliability and user experience at a globally distributed, remote-first company. This role combines autonomy with collaboration in an async environment focused on continuous improvement.

🎯 What You'll Do

• Resolve technical issues across infrastructure, deployments, databases, caching, and web performance
• Manage support tickets via Zendesk with occasional live chat or voice support
• Contribute to platform reliability by monitoring alert queues and participating in on-call rotation
• Collaborate with Product and Engineering to escalate bugs and improve internal tooling

📋 Requirements

• Linux systems experience in production environments
• Coding or scripting with at least one backend language (Go, Python, PHP, Ruby, Node.js)
• Cloud infrastructure familiarity with distributed systems or containerized environments
• Networking basics including DNS, SSL, and CDN debugging

✨ Nice to Have

• Experience with Zendesk or similar support platforms
• Knowledge of web performance optimization techniques
• Prior work in a globally distributed support team

🎁 Benefits & Perks

• 💡 A product you can believe in - Join a B Corp transforming web application management
• 🏆 Award-Winning Workplace - Recognized by Forbes

📨 Hiring Process

Estimated timeline: 2-4 weeks

1. 1Phone Screen with Talent Acquisition· 45 min
2. 2Hiring Manager Interview· 60 min
3. 3Team Interview with ICs· 60 min
4. 4Executive Interview· 45 min