💼 About This Role

You'll lead efforts to deeply understand customer behavior and drive data-driven strategies for Loyalty and Ancillary initiatives. Your core impact is translating complex data into actionable insights that enhance customer experience. You'll also manage the Voice of the Customer program to improve satisfaction and loyalty.

🎯 What You'll Do

• Analyze customer data to identify trends and develop strategies.
• Lead, mentor, and manage a team of analysts.
• Manage the Voice of the Customer program.
• Create dashboards and reports for leadership.

📋 Requirements

• Bachelor's degree in a related field.
• 4+ years experience in related field.
• Strong background in data analysis with customer data.
• Experience in leading Voice of the Customer programs.

✨ Nice to Have

• Experience in customer-centric roles in the airline industry.
• Familiarity with customer segmentation methodologies.

📨 Hiring Process

Estimated timeline: 3-5 weeks · AI estimate

1. 1Application Review· 1 week
2. 2Phone Screening· 30 min
3. 3Technical Interview· 1 hour
4. 4Final Interview· 1 hour
5. 5Offer· 1 week