🛠 Tech Stack

💼 About This Role

You'll lead a field service engineering team, ensuring proactive and valuable onsite visits for clients. You'll drive performance and process improvements while acting as a key liaison between clients and internal teams. This role offers direct impact on service quality and opportunities to shape SOPs.

🎯 What You'll Do

• Manage and prioritize the support team's workload
• Visit client sites at least 3 times per week to ensure quality
• Coordinate escalations and act as a resource for rapid decisions
• Monitor team performance and report on metrics

📋 Requirements

• 5+ years in a customer-facing technical-services environment
• Experience in networking protocols like TCP/IP, BGP, OSPF
• Experience with WAN/LAN networking including routing and switching
• Experience with Microsoft Windows Server and Windows Desktop

✨ Nice to Have

• Experience working for a Managed Service Provider (MSP)
• Experience with MSP tools: ConnectWise, Kaseya VSA, PRTG, ITGlue

🎁 Benefits & Perks

• 🏥 Health Insurance (medical, vision, dental) with employer contribution
• 💰 Flexible Spending Account (FSA)
• 💵 Health Savings Account (HSA)

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min