2h ago

Senior Staff Project Lead, Customer Experience

Remote - USA
full-timesenior Remoteinvestment management technology

Tech Stack

Description

You will lead end-to-end implementations of Ridgeline's enterprise cloud software for investment management clients, managing scope, budgets, timelines, and cross-functional teams to ensure successful go-live. You'll build trusted relationships with stakeholders, mitigate risks, and leverage cutting-edge tools like AI to deliver exceptional outcomes in a dynamic environment.

Requirements

  • Bachelor's degree in Finance, Business, CS, IT, or related field
  • 10+ years leading enterprise software implementations for investment management clients
  • Deep understanding of investment management workflows including front and back office operations
  • Strong command of project management practices and methodologies
  • Exceptional organizational and time management skills with a hands-on, proactive approach

Responsibilities

  • Lead end-to-end customer implementations of Ridgeline's enterprise platform
  • Define project scope, allocate resources, and develop execution plans aligning with customer goals
  • Establish and maintain strong communication with customer stakeholders ensuring alignment and transparency
  • Identify, assess, and mitigate risks while fostering a problem-solving culture across teams
  • Manage project budgets and schedules with precision, balancing efficiency and adaptability
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