🛠 Tech Stack

💼 About This Role

You'll ensure customers feel supported and successful from their first interaction through ongoing usage. You'll partner with Customer Success, Support, and Technical Account Management to deliver high-quality onboarding and training. This role offers strong exposure to customer lifecycle operations in a growing fintech and AI platform.

🎯 What You'll Do

• Respond to customer support tickets with timeliness and accuracy
• Proactively engage new customers to drive onboarding momentum
• Deliver product trainings and walkthroughs to customers
• Maintain accurate records of customer interactions in CRM

📋 Requirements

• 1–2 years of customer-facing experience in SaaS
• Comfort leading customer calls and product trainings
• Experience with CRM or support tools like HubSpot
• Highly organized with strong attention to detail

✨ Nice to Have

• Experience with fintech or AI products
• Familiarity with construction workflows

🎁 Benefits & Perks

• 💰 Competitive salary $60,000-$65,000
• 📈 Meaningful equity
• 🏖️ Hybrid flexibility
• 📚 Continuous growth opportunities

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Team Interview· 1 hour