💼 About This Role

You'll manage relationships with enterprise customers, driving product adoption and retention for Nabla's AI assistant for clinicians. You'll turn pilots into success stories and shape the product roadmap with customer feedback. This role offers the chance to thrive in a high-growth startup backed by a $70M Series C.

🎯 What You'll Do

• Develop and maintain strong relationships with key enterprise accounts
• Lead the onboarding process for new customers
• Monitor account health and performance metrics
• Collaborate with sales to identify expansion opportunities

📋 Requirements

• 5+ years of experience in customer success in B2B SaaS healthcare
• Strong healthcare industry knowledge and understanding of clinician needs
• Excellent interpersonal and communication skills to build trust with stakeholders
• Ability to quickly learn complex technical products and explain to non-technical users

✨ Nice to Have

• Experience with EHR integration
• Adaptability in a fast-paced startup environment

🎁 Benefits & Perks

• 💰 Competitive salary and stock options
• 🏥 100% individual coverage for Medical, Dental, and Vision
• 🏖️ Unlimited paid time off and 11 holidays
• 🛋️ $1,500 home office equipment
• 👶 Paid parental leave