🛠 Tech Stack

💼 About This Role

You'll own a portfolio of high-value enterprise accounts, acting as a trusted advisor to drive retention and growth. You'll develop Mutual Success Plans tied to measurable outcomes and conduct regular business reviews to demonstrate ROI. This role offers the opportunity to collaborate cross-functionally and identify expansion opportunities.

🎯 What You'll Do

• Manage a portfolio of enterprise accounts focusing on retention and growth.
• Lead development of Mutual Success Plans with measurable outcomes.
• Conduct regular business reviews and demonstrate ROI.
• Identify and mitigate account risks proactively.

📋 Requirements

• 7+ years in Customer Success or related client-facing roles.
• Experience managing enterprise accounts with significant contract values.
• Proven ability to influence senior stakeholders.
• Strong understanding of Governance, Risk, and Compliance (GRC).

✨ Nice to Have

• Experience creating success plans and leading business reviews.
• Technical aptitude for product architecture and reporting.
• Proficiency in Microsoft Office 365, CRM tools, and remote meeting software.

🎁 Benefits & Perks

• 🏖️ PTO leave for work-life balance
• 💼 Comprehensive healthcare benefits
• 💰 Bonus incentives based on performance
• 📈 401(k) matching for financial growth
• 🐾 Pet insurance to support your furry friends

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Panel interview· 60 min