🛠 Tech Stack

💼 About This Role

You'll lead support teams to ensure customer-centric interactions, drive performance improvement through data analysis and process design. You will also respond to major incidents within SLA timeframes while coaching the team.

🎯 What You'll Do

• Partner with Manager to develop and coach support teams
• Ensure escalations occur appropriately and consistently
• Respond to major incidents as Communication Manager
• Audit and maintain integrity of operations-centric data

📋 Requirements

• 2 years of technical support supervisor experience
• 2 years managing a technical team
• Basic knowledge of ServiceNow or similar ITSM tools
• Supporting server operating systems (Windows, Linux, IBMi)

✨ Nice to Have

• Experience with cloud providers like AWS/Azure
• Knowledge of virtualization (VMware, Nutanix, Hyper-V)
• Familiarity with monitoring tools (Zabbix, ScienceLogic)

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical Interview· 60 min

🚩 Heads Up

• Requires night shift and weekend availability
• Multiple tech stack requirements without clear prioritization