🛠 Tech Stack

💼 About This Role

You'll handle client inquiries via phone, email, and chat in Mandarin and English. Your core impact is ensuring swift resolution of customer concerns while maintaining accurate records. This role offers 100% remote work with a supportive team.

🎯 What You'll Do

• Respond to client emails and portal requests in Mandarin and English
• Handle inbound and outbound phone calls in both languages
• Update and maintain accurate customer records
• Resolve client concerns efficiently and professionally

📋 Requirements

• Fluent in Mandarin and English (written and spoken)
• At least 1 year of customer service experience in B2C or B2B
• Proficient with CRM, VoIP, and cloud services
• Available to work EST/PST hours

✨ Nice to Have

• Experience with MS Office and spreadsheets
• Knowledge of Google Calendar and scheduling tools

🎁 Benefits & Perks

• 🏥 Health Insurance (HMO)
• 💰 Performance Incentives
• 🏠 100% Work-From-Home
• 📈 Upskilling Opportunities
• 🎉 Fun Work Environment

📨 Hiring Process

Estimated timeline: 1-2 weeks · AI estimate

1. 1Application Review· 1-2 days
2. 2Assessment· 1-2 days
3. 3Interview· 30-60 min
4. 4Final Interview Stage· 30-60 min