🛠 Tech Stack

💼 About This Role

You'll optimize agent schedules and monitor real-time metrics to ensure smooth operations in a global customer experience environment. Your decisions directly impact service quality and team performance.

🎯 What You'll Do

• Create and optimize agent schedules based on forecasted demand
• Monitor real-time metrics like ticket volumes and staffing levels
• Reallocate resources dynamically to address staffing gaps
• Track schedule adherence, attendance, and productivity KPIs

📋 Requirements

• Proven experience in workforce management or scheduling
• Strong analytical skills to interpret complex data
• Experience with workforce management tools (NICE, Teleopti, Assembled)
• Fluency in English (written and spoken)

✨ Nice to Have

• Experience working in remote or globally distributed teams
• Proactive mindset with focus on continuous improvement

🎁 Benefits & Perks

• 🌍 Fully remote work from anywhere
• 💰 Stock options and long-term incentives
• 🏖️ Flexible paid time off and 16 weeks paid parental leave
• 📚 Learning and development budget
• 🖥️ Home office and IT equipment budget

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical Assessment· 60 min