Tech Stack

Description

In this role, you will provide comprehensive application support for the Blue Yonder platform, troubleshooting issues, monitoring performance, and ensuring smooth operation of the application environment. You'll collaborate with cross-functional teams to resolve incidents and maintain optimal uptime.

Requirements

• Familiarity with the Blue Yonder application and hands-on experience with the Linux operating system
• Exposure to system monitoring tools, incident management processes, and automation scripts
• Previous involvement in supporting enterprise-level applications, managing application deployments, and optimizing system configurations
• Experience with root cause analysis, performance tuning, and working within a fast-paced support team
• Baseline CompTIA Certification
• US Citizenship

Responsibilities

• Provide application support for the Blue Yonder application, ensuring optimal performance and user satisfaction
• Troubleshoot and resolve issues related to Blue Yonder and its integration with Linux operating systems
• Monitor system health, perform routine maintenance, and implement updates as needed
• Collaborate with cross-functional teams to address technical challenges and improve application functionality
• Document support activities, solutions, and best practices for future reference
• Respond promptly to user inquiries and provide technical guidance as required
• Participate in on-call support rotations and escalate complex issues when necessary