🛠 Tech Stack

💼 About This Role

You'll serve as the primary point of contact for store-related technical support, partnering with IT Engineering and Customer Operations to resolve issues. You'll drive root cause analysis and process improvements to enhance operational efficiency. This role offers the chance to work with cutting-edge RFID and AI technology at a fast-growing retail startup.

🎯 What You'll Do

• Serve as primary contact for store technical support.
• Troubleshoot and resolve issues with cross-functional teams.
• Develop and maintain SQL queries and automation scripts.
• Manage support tickets using service desk tools.
• Coordinate field dispatches via Field Service Management tools.

📋 Requirements

• Professional proficiency in both English and French.
• 3+ years of Helpdesk or Technical Support experience.
• Proficient SQL knowledge for data analysis and scripting.
• Experience with service desk management and Field Service tools.

✨ Nice to Have

• Experience with scripting languages (Bash, Python, PowerShell).
• Certifications such as CompTIA Network+, Linux+, ITIL Foundation.
• Intermediate knowledge of JavaScript and APIs (REST, GraphQL).

🎁 Benefits & Perks

• 🏖️ Flexible PTO
• 🏥 Health Insurance
• 💻 Remote Work
• 📈 Stock Options
• 📚 Learning Budget

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Technical Interview· 60 min
3. 3Hiring Manager Interview· 45 min