1d ago
Onsite Merchant Support Specialist
Kettering, England, United Kingdom
✨ $30k-$45k / yearest.
full-timemidretail
🛠 Tech Stack
💼 About This Role
You'll monitor and complete inventory control activities for ShipBob merchants at a partner fulfillment center as the sole ShipBob representative onsite. Your core impact will be resolving merchant concerns and inventory discrepancies within strict SLAs. This role stands out for its direct partnership with fulfillment center leadership and responsibility for scalable operations.
🎯 What You'll Do
- Run daily cycle counting and inventory control processes
- Investigate and report inventory discrepancies to management
- Perform physical location checks to reconcile variances
- Resolve merchant inventory requests via ticketing system
📋 Requirements
- 2+ years of experience with ICQA processes in 3PL or warehousing
- Fluent in English (speak, read, write)
- Proficiency with Warehouse Management System software
- Ability to work independently without direct supervision onsite
✨ Nice to Have
- Experience using an RF Scanner
- Experience communicating directly with customers or vendors
- Strong time-management and prioritization skills
🎁 Benefits & Perks
- 🏥 Medical and Wellness Benefits
- 📜 Life Assurance
- 💰 Income Protection
- 🏦 Pension Scheme
📨 Hiring Process
Estimated timeline: 2-4 weeks · AI estimate
- 1Recruiter Phone Screen· 30 min
- 2Hiring Manager Interview· 45 min
- 3On-site Assessment· 1 hour
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