🛠 Tech Stack

💼 About This Role

You'll manage post-sales customer journeys for universities and high schools using the Almabase platform. You'll drive onboarding, adoption, retention, and expansion while serving as a trusted advisor. This role offers the opportunity to leverage AI tools to enhance customer outcomes.

🎯 What You'll Do

• Onboard new customers and ensure timely delivery of value.
• Monitor customer health and mitigate churn risks.
• Conduct business reviews and upsell/cross-sell opportunities.
• Gather feedback and contribute to product roadmap.

📋 Requirements

• 1-2 years of SaaS B2B experience in a customer success role.
• Comfort with AI tools like ChatGPT, Canva, Zapier AI.
• Excellent written and verbal communication skills.
• Ability to understand and adopt technical products quickly.

✨ Nice to Have

• Experience with US customers.
• Familiarity with HubSpot or similar CRM.
• Experience with customer success software.

🎁 Benefits & Perks

• 🏖️ Flexible PTO
• 🏠 Hybrid work from Bangalore office.
• 📈 Growth opportunities in a bootstrapped company.
• 🤝 Collaborative team culture.
• 💡 Learning stipend for professional development.