🛠 Tech Stack

💼 About This Role

You'll be the designated technical support engineering contact for Twilio's strategic customers, ensuring complex technical problems are resolved while delivering proactive guidance. You'll collaborate with Product and Engineering teams to improve customer experience and drive betterments based on customer trends.

🎯 What You'll Do

• Address customer issues with technical and diplomatic skills
• Resolve complex problems with customers' developers and partners
• Collaborate with Product and Engineering via Slack and JIRA
• Analyze customer trends and report observations to management

📋 Requirements

• 4+ years of relevant experience
• Good knowledge of RESTful technology and APIs
• Troubleshoot server-side code (Java, Node.js, PHP, C#, Python)
• Skilled in troubleshooting network connectivity issues (TCP/UDP, SSL/TLS)

✨ Nice to Have

• Understanding of Telecoms and VOIP including WebRTC and SIP
• Experience managing dedicated customer accounts

🎁 Benefits & Perks

• 💰 Competitive pay
• 🏖️ Generous time off
• 👶 Ample parental and wellness leave
• 🏥 Healthcare
• 💼 Retirement savings program

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Technical Interview· 60 min
3. 3Hiring Manager Interview· 60 min