🛠 Tech Stack

💼 About This Role

You'll lead customer onboarding and service delivery for enterprise clients at a fast-growing fintech. You'll manage cross-functional implementations and ensure best-in-class customer experiences.

🎯 What You'll Do

• Manage internal operational steps to onboard clients
• Project manage implementation of new features across accounts
• Serve as escalation point for customer support and technical issues
• Monitor usage, SLA adherence, and failure rates

📋 Requirements

• 5+ years of customer success or account management with enterprise clients
• Experience delivering SaaS or technical solutions to clients
• Exceptional communication skills across all backgrounds
• Detail-oriented with a focus on error prevention

✨ Nice to Have

• Experience in payments
• Proficiency in Google Suite, Salesforce CRM, SQL, Google Looker, or Zendesk