🛠 Tech Stack

💼 About This Role

You'll own end-to-end delivery across NOC and Helpdesk, serving as the primary operational contact for service health and customer success. You'll drive customer satisfaction, retention, and value realization for MSP clients, managing escalations, service reviews, and proactive planning. This role combines relationship management with operational governance to ensure long-term partnership growth.

🎯 What You'll Do

• Own customer satisfaction, retention, and value realization.
• Lead monthly/quarterly service reviews with MSP owners/CIOs.
• Manage end-to-end delivery across Helpdesk and NOC.
• Ensure performance to SLAs/SLOs and key KPIs.

📋 Requirements

• 0–5 years in service delivery, customer success, or managed services.
• Hands-on exposure to both Helpdesk and NOC workflows.
• Proficiency in monitoring/RMM tools like Datto RMM, VSA, VSA X.
• Experience with ticketing/PSA tools like Autotask, Salesforce.

✨ Nice to Have

• MSP/IT services background preferred.
• Experience managing high-value accounts.
• Executive stakeholder management (Owner/C-level).

🎁 Benefits & Perks

• 📈 Growth opportunities in a rapidly expanding company.
• 🌍 Global exposure working with customers in over 20 countries.
• 🏆 Award-winning solutions and industry leadership.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical/Operational Assessment· 60 min