💼 About This Role

You'll own customer-facing technical work end-to-end on the data collaboration platform trusted for healthcare. You'll navigate complex cases that don't fit the playbook and identify systemic fixes. This role offers independent practitioner experience with cross-functional collaboration across Product, Engineering, and Customer Success.

🎯 What You'll Do

• Own customer tickets end-to-end, including complex and escalated issues
• Lead customer interactions independently, setting expectations and maintaining trust
• Identify recurring issues and propose systemic fixes
• Drive internal projects to improve standard procedures

📋 Requirements

• 1–2 years of full-time experience in a customer-facing technical role in B2B SaaS
• Strong troubleshooting instincts with logs, APIs, and cross-system debugging
• Hypothesis-driven reasoning to navigate ambiguous situations
• Excellent communication tailored to technical and non-technical audiences

✨ Nice to Have

• Experience with data platforms or healthcare technology
• Familiarity with cross-functional collaboration in a fast-paced environment

🎁 Benefits & Perks

• 💰 Competitive salary with total cash compensation range $72,000–$90,000
• 🏥 Health screenings and vaccination support as required by clients
• 🌍 Remote work setting
• 📈 Growth opportunities in a high-performance health tech company

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Technical Screen· 60 min
3. 3Hiring Manager Interview· 45 min