🛠 Tech Stack

💼 About This Role

You'll provide magical customer service across email, text, and chat for a sustainable fashion brand. You'll build loyal client relationships while wearing many hats—stylist, friend, personal assistant. This seasonal role offers flexible part-time hours and a path to permanent positions.

🎯 What You'll Do

• Provide consistent customer service across all channels
• Deliver customer-first experience to build loyal relationships
• Meet and exceed performance goals
• Process orders efficiently with knowledge of shipping and returns

📋 Requirements

• Smart, organized, and driven towards excellence
• Passionate about Reformation's mission
• Friendly and never loses their cool
• Flexible schedule for evenings, weekends, holidays

✨ Nice to Have

• Prior e-commerce customer service experience
• Proficiency with Kustomer and Google Suite

🎁 Benefits & Perks

• 🏥 Medical, dental, vision insurance
• 🚆 Commuter benefits
• 🌴 Competitive PTO
• 💰 Retirement planning with ESG funds
• 👗 Clothing discount

📨 Hiring Process

Estimated timeline: 1-2 weeks · AI estimate

1. 1Application· 15 min
2. 2Phone Screen· 30 min
3. 3Interview· 45 min