1d ago
Customer Success Manager
Brazil
full-timemid Remotemedia
๐ Tech Stack
๐ผ About This Role
You'll serve as a trusted advisor to premium digital publishers, optimizing their ad stack for revenue growth and operational efficiency. You'll act as the primary technical contact, analyzing performance data and resolving complex issues. This role is ideal for AdTech enthusiasts who enjoy translating data into measurable business outcomes.
๐ฏ What You'll Do
- Own end-to-end publisher relationships from onboarding to growth and retention
- Serve as technical advisor for ad stack configuration and monetization strategies
- Monitor ad performance data and implement optimization solutions
- Conduct root cause analysis of technical issues impacting ad delivery
๐ Requirements
- 3-5 years in Customer Success or Ad Operations within AdTech
- Deep understanding of programmatic advertising ecosystems including header bidding and Prebid.js
- Strong hands-on experience with Google Ad Manager and Google Analytics
- Familiarity with web technologies such as HTML, CSS, and JavaScript for debugging
โจ Nice to Have
- Experience with CRM tools like Jira, Zendesk, HubSpot, or Trello
- Advanced Excel skills including Pivot Tables and VLOOKUPs
๐ Benefits & Perks
- ๐ Fully remote work environment with asynchronous collaboration
- ๐ฐ Competitive compensation full-time salaried position
- ๐ Mentorship and professional development opportunities
- ๐ข Exposure to leading digital publishers and large-scale monetization challenges
๐จ Hiring Process
Estimated timeline: 2-3 weeks ยท AI estimate
- 1Recruiter Screenยท 30 min
- 2Hiring Manager Interviewยท 45 min
- 3Technical Interviewยท 60 min
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