1d ago

Customer Success Manager

Brazil
full-timemid Remotemedia

๐Ÿ›  Tech Stack

๐Ÿ’ผ About This Role

You'll serve as a trusted advisor to premium digital publishers, optimizing their ad stack for revenue growth and operational efficiency. You'll act as the primary technical contact, analyzing performance data and resolving complex issues. This role is ideal for AdTech enthusiasts who enjoy translating data into measurable business outcomes.

๐ŸŽฏ What You'll Do

  • Own end-to-end publisher relationships from onboarding to growth and retention
  • Serve as technical advisor for ad stack configuration and monetization strategies
  • Monitor ad performance data and implement optimization solutions
  • Conduct root cause analysis of technical issues impacting ad delivery

๐Ÿ“‹ Requirements

  • 3-5 years in Customer Success or Ad Operations within AdTech
  • Deep understanding of programmatic advertising ecosystems including header bidding and Prebid.js
  • Strong hands-on experience with Google Ad Manager and Google Analytics
  • Familiarity with web technologies such as HTML, CSS, and JavaScript for debugging

โœจ Nice to Have

  • Experience with CRM tools like Jira, Zendesk, HubSpot, or Trello
  • Advanced Excel skills including Pivot Tables and VLOOKUPs

๐ŸŽ Benefits & Perks

  • ๐Ÿ  Fully remote work environment with asynchronous collaboration
  • ๐Ÿ’ฐ Competitive compensation full-time salaried position
  • ๐Ÿ“š Mentorship and professional development opportunities
  • ๐Ÿข Exposure to leading digital publishers and large-scale monetization challenges

๐Ÿ“จ Hiring Process

Estimated timeline: 2-3 weeks ยท AI estimate

  1. 1Recruiter Screenยท 30 min
  2. 2Hiring Manager Interviewยท 45 min
  3. 3Technical Interviewยท 60 min
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