17h ago

Specialist Program Manager, CX

Pune, India

โœจ $150k-$200k / yearest.

full-timelead Hybridsoftware

๐Ÿ›  Tech Stack

๐Ÿ’ผ About This Role

You'll oversee multiple projects and initiatives supporting strategic goals, working with cross-functional teams to ensure on-time delivery and quality standards. Your core impact will be driving Agile project management end-to-end, including scope, resources, and risk management. This role stands out with NiCE-FLEX hybrid model offering 2 office days and 3 remote days per week.

๐ŸŽฏ What You'll Do

  • Define project scope, goals, and deliverables
  • Track project progress and ensure timely delivery of milestones
  • Identify and mitigate risks, communicate status to stakeholders
  • Manage Agile projects end-to-end including scope, quality, and resources

๐Ÿ“‹ Requirements

  • 12-18 years of IT industry experience
  • 6+ years in software development project/program management
  • Strong understanding of Agile-Scrum methodologies
  • Hands-on experience with Atlassian tools (JIRA/Confluence)

โœจ Nice to Have

  • Basic knowledge of Cloud-AWS and DevOps practices
  • PMP certification preferred

๐ŸŽ Benefits & Perks

  • ๐Ÿ–๏ธ NiCE-FLEX hybrid model: 2 office days, 3 remote days per week
  • ๐ŸŽฏ Market-leading company with 25,000+ global clients
  • ๐Ÿ“ˆ Endless internal career opportunities across roles and locations

๐Ÿ“จ Hiring Process

Estimated timeline: 2-4 weeks ยท AI estimate

  1. 1Recruiter screenยท 30 min
  2. 2Hiring manager interviewยท 45 min
  3. 3Technical/behavioral interviewยท 60 min
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