💼 About This Role

You'll drive adoption and retention for Trustpilot's highest-tier French accounts, acting as a trusted strategic advisor. You'll translate usage data into ROI narratives and maintain executive-level relationships to ensure long-term success.

🎯 What You'll Do

• Lead post-sale alignment and executive onboarding for high-tier accounts
• Translate technical usage data into compelling ROI narratives
• Achieve high Gross Renewal Rate by proactively managing customer health
• Design bespoke success plans to mitigate churn risks and identify growth opportunities

📋 Requirements

• Fluent in French and proficient in English
• Strong experience in Customer Success or Account Management in SaaS
• Proven ability to drive product adoption and retention through strategic intervention
• Advanced proficiency in data interpretation to identify trends and secure portfolio health

✨ Nice to Have

• Understanding of digital advertising/search marketing industry
• Experience with executive-level relationship management

🎁 Benefits & Perks

• 🏖️ Flexible working options
• 💰 Competitive compensation + bonus
• 🎁 25 days holiday + extra 5 after 1 year
• 📚 Learning and development through Trustpilot Academy and Blinkist
• 🧘 Headspace mindfulness app access

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Phone Screen· 30 min
2. 2Hiring Manager Interview· 60 min
3. 3Case Study / Presentation· 60 min
4. 4Final Interview with Director· 45 min