1h ago

Network Operations Center Engineer I

Remote

$78,000-$85,000 / year

full-timemid RemotePublic Safety Technology

Tech Stack

+1

Description

You'll monitor and maintain the reliability of the RapidSOS platform and internal enterprise environments. You'll react to alarms, remediate incidents, and drive **continuous improvement through automation**. This role offers the chance to work with a passionate team on one of the largest global challenges.

Requirements

  • **2+ years** experience in a help desk or NOC role
  • Experience with enterprise monitoring tools like **Nagios**, Zabbix, SolarWinds, Datadog
  • Experience with incident management platforms such as **PagerDuty** or Opsgenie
  • Experience working with ticketing systems like **Jira** and Zendesk

Responsibilities

  • Monitor production and enterprise infrastructure and react to alarms per SLAs
  • Work with engineering and support teams to remediate alarms and incidents
  • Create and update documentation for troubleshooting methods
  • Build, tune, and maintain alerting rules and monitors
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