1h ago
Network Operations Center Engineer I
Remote
$78,000-$85,000 / year
full-timemid RemotePublic Safety Technology
Tech Stack
+1
Description
You'll monitor and maintain the reliability of the RapidSOS platform and internal enterprise environments. You'll react to alarms, remediate incidents, and drive **continuous improvement through automation**. This role offers the chance to work with a passionate team on one of the largest global challenges.
Requirements
- **2+ years** experience in a help desk or NOC role
- Experience with enterprise monitoring tools like **Nagios**, Zabbix, SolarWinds, Datadog
- Experience with incident management platforms such as **PagerDuty** or Opsgenie
- Experience working with ticketing systems like **Jira** and Zendesk
Responsibilities
- Monitor production and enterprise infrastructure and react to alarms per SLAs
- Work with engineering and support teams to remediate alarms and incidents
- Create and update documentation for troubleshooting methods
- Build, tune, and maintain alerting rules and monitors
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