🛠 Tech Stack

💼 About This Role

You'll protect and grow recurring revenue by identifying at-risk customers and executing targeted retention strategies. You'll act as a key point of contact for high-priority accounts, improving satisfaction and renewal outcomes. This role combines customer success, sales, and revenue management.

🎯 What You'll Do

• Identify at-risk customers and execute retention initiatives.
• Manage high-priority customer issues for timely resolution.
• Collaborate with teams to analyze churn trends.
• Support pricing initiatives to encourage renewals.
• Develop and maintain strong customer relationships.

📋 Requirements

• 3+ years of combined customer service and/or sales experience.
• Strong proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Demonstrated ability to build customer relationships and handle objections.
• Excellent communication skills both written and verbal.

✨ Nice to Have

• Bachelor’s degree in Business, Marketing, Sales or related field.
• Experience in negotiation and consultative customer engagement.

🎁 Benefits & Perks

• 💰 Competitive salary range $49,000–$61,000 annually
• 🏥 Medical, dental, vision, and life insurance coverage
• 🏦 401(k) retirement plan with company match
• 🏠 Remote work opportunity within the United States
• 📈 Professional development and internal growth opportunities

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Offer· 0 min