8h ago
Customer Onboarding Manager
Vancouver, British Columbia, Canada
$85k-$106k / year
full-timesenior HybridFintech
🛠 Tech Stack
💼 About This Role
You'll lead implementation projects for Tipalti's SaaS-based Accounts Payable automation solution. You'll guide customers through technical integration and ensure a seamless experience. This role offers the chance to work with a fast-growing fintech backed by major investors.
🎯 What You'll Do
- Lead implementation of cloud-based AP automation solution
- Deliver exceptional service as a trusted advisor
- Guide customers through technical integration process
- Oversee project timelines and development efforts
📋 Requirements
- Bachelor's degree or equivalent practical experience
- 4+ years of implementation, project management, or customer success with SaaS
- Hands-on experience with ERP applications (NetSuite, QuickBooks, Intacct)
- Ability to read and debug web applications (HTML, CSS, JavaScript, API)
✨ Nice to Have
- Accounts Payable and Procurement knowledge
- Experience integrating ERP systems
🎁 Benefits & Perks
- 🏖️ 15 days of PTO
- 🌐 Hybrid working model (office Mon/Tue/Thu)
- 📈 Competitive salary and equity
- 🍱 Subsidized lunch on office days
- 🐶 Dog-friendly office
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