8h ago

Customer Onboarding Manager

Vancouver, British Columbia, Canada

$85k-$106k / year

full-timesenior HybridFintech

🛠 Tech Stack

💼 About This Role

You'll lead implementation projects for Tipalti's SaaS-based Accounts Payable automation solution. You'll guide customers through technical integration and ensure a seamless experience. This role offers the chance to work with a fast-growing fintech backed by major investors.

🎯 What You'll Do

  • Lead implementation of cloud-based AP automation solution
  • Deliver exceptional service as a trusted advisor
  • Guide customers through technical integration process
  • Oversee project timelines and development efforts

📋 Requirements

  • Bachelor's degree or equivalent practical experience
  • 4+ years of implementation, project management, or customer success with SaaS
  • Hands-on experience with ERP applications (NetSuite, QuickBooks, Intacct)
  • Ability to read and debug web applications (HTML, CSS, JavaScript, API)

✨ Nice to Have

  • Accounts Payable and Procurement knowledge
  • Experience integrating ERP systems

🎁 Benefits & Perks

  • 🏖️ 15 days of PTO
  • 🌐 Hybrid working model (office Mon/Tue/Thu)
  • 📈 Competitive salary and equity
  • 🍱 Subsidized lunch on office days
  • 🐶 Dog-friendly office
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