💼 About This Role

You'll lead the onboarding of B2B clients for an intelligent camera system on parking lots, ensuring they get maximum value. You'll handle end-to-end rollout via email, calls, and demos while building long-term customer relationships. You'll also collaborate with Commercial, Product, and Engineering to scale processes and improve the customer journey.

🎯 What You'll Do

• Manage end-to-end onboarding of new B2B customers
• Deliver live demos and training to turn clients into product experts
• Proactively check in with clients to build strong relationships
• Collaborate with Commercial, Product, and Engineering on feedback

📋 Requirements

• 2-4 years experience in Customer Success or B2B customer service
• Customer-first mindset and clear communication
• Proficiency in German at C1 level and business English
• Experience with G-Suite, Airtable, and CRM like Salesforce or HubSpot

✨ Nice to Have

• Experience in software or tech companies with hardware
• Additional languages beyond German and English
• Strategic consulting skills

🎁 Benefits & Perks

• 🏠 Hybrid work model with home office flexibility and anchor days
• 🚲 Bike leasing and travel allowance
• 🏆 Ownership over your area and KPIs
• 🏋️ EGYM Wellpass or Urban Sports Club membership
• ☕ Free coffee, fruit, and online canteen

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Application review· 1 week
2. 2Phone screen· 30 min
3. 3Interview with team· 1 hour
4. 4Offer· 1 week

[email protected]