Customer Onboarding Specialist at Jobs at MarqVision

2h ago

Customer Onboarding Specialist

San Francisco, California, United States · New York City, New York, United States

$70,000-$100,000 / year

full-timemidBrand protection software

Description

You will coordinate the onboarding journey for new clients, partnering with Account Executives, Customer Success Managers, and Brand Protection Specialists to execute pre-sales assessments, set strategy, and create workflows that ensure long-term client success.

Requirements

5+ years in onboarding, project management, or IP rights management
Strong understanding of IP rights and brand protection processes
Excellent organizational and communication skills
Detail-oriented with analytical and problem-solving abilities
Proactive, solutions-oriented, and collaborative mindset

Responsibilities

Coordinate and deliver pre-sales assessments to AEs and clients
Ensure clients have required IP rights in place to address abuse
Serve as Project Manager for customer onboarding, setting strategy and success criteria
Coordinate onboarding tasks between CSMs and BPS for timely execution
Guide customers through activation calls and clarify processes

Jobs at MarqVision

Protecting and building a future shaped by original ideas, innovations, and creativity. From counterfeits and pirated content to fraudulent sites and unauthorized sellers, MarqVision provides an end-to-end brand integrity platform across e-commerce, social media and emerging AI platforms. Our AI-powered managed service platform for brand control and intelligence enables rapid, scalable enforcement so that brands can move faster, protect revenue, and preserve brand equity across every digital touchpoint. In a time when IP infringements pose an increasingly serious challenge, we believe that democratizing legal expertise and access to the latest in generative AI technology is critical for continuing to support the inventors, developers, and artists of the world who work tirelessly to deliver safe, high-quality products. Founded by Harvard Law graduates in 2020, MarqVision recently raised Series B, bringing total funding to $89M, and is backed by Y Combinator, Peak XV (formerly Sequoia Capital India), HSG (formerly Sequoia Capital China), Salesforce Ventures, Altos Ventures, DST Global Partners, and Softbank. Recognized with an LVMH Innovation Award and the Inc 5000 Fastest Growing Companies award in 2025, MarqVision continues to push boundaries in brand control, ensuring that innovation, creativity, and trust remain safeguarded in a rapidly evolving digital world.

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