Description

You will provide outstanding technical support to customers and partners, using CRM, phone, or chat to troubleshoot and resolve issues with Nintex's products. Your role is crucial for ensuring customer success and maintaining positive experiences.

Requirements

• Ability to collect relevant data for troubleshooting
• Strong communication and customer service skills
• Willingness to use company and third-party training to become subject matter expert

Responsibilities

• Provide technical support via CRM, phone, or chat to resolve product issues
• Troubleshoot and understand how customers use products
• Ensure Service Level Agreements are met
• Maintain positive customer experience with each contact
• Grow knowledge on software technology stacks used by Nintex