🛠 Tech Stack

💼 About This Role

You'll engage with restaurant partners considering leaving Deliveroo, understanding their challenges and providing solutions to retain them. Your core impact is protecting partnerships and ensuring Deliveroo remains the food partner of choice for thousands of Belgian SMBs. This role offers hybrid working and clear growth into senior roles.

🎯 What You'll Do

• Proactively reach out to partners via phone and email to resolve issues.
• Use commercial mindset to negotiate and demonstrate platform ROI.
• Collaborate with Regional Sales and Product teams on feedback.
• Track and achieve monthly retention targets.

📋 Requirements

• Fluent or native in English and French.
• Background in customer service, sales, or account management handling difficult conversations.
• At least one year in a professional, phone-based environment.
• Ability to manage a CRM and use Google tools effectively.

✨ Nice to Have

• Experience with negotiation and objection handling.
• Knowledge of the food delivery or restaurant industry.
• Data analysis skills for churn insights.

🎁 Benefits & Perks

• 💰 Base salary £27,700 plus annual bonus up to £6,000
• 🏢 Hybrid working post-probation (3 days/week in office)
• 📈 Professional development with structured training and career path to Senior Account Management
• 🍕 Free Deliveroo Plus and unlimited free delivery
• 🎉 Quarterly off-sites and Buzz Days

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Phone Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Role Play / Case Study· 60 min