Description

You'll play a mission-critical role in launching new employer programs, from onboarding Fortune 1000 clients to driving tailored activation strategies. You'll be responsible for making every launch a success, ensuring each employer sees measurable ROI and every employee gets personalized support. You'll build scalable systems and processes to support future growth.

Requirements

• 5+ years of experience in client implementation, consulting, or program management
• Proven ability to lead complex, cross-functional projects with tight timelines
• Experience navigating enterprise client relationships and driving strategic alignment with senior executives
• Process mindset for building scalable systems
• Comfort in high-growth, resource-constrained environments
• Strong communication and stakeholder management skills
• Experience in HR Tech, workforce transformation, or digital health strongly preferred
• Master's degree in Business or related field a plus
• Willingness to travel 20–30% as needed

Responsibilities

• End-to-end implementation leadership for new client deployments
• Build tailored implementation plans aligned with employer needs
• Partner with internal stakeholders for coordinated execution
• Track project milestones and manage risks
• Design platform configurations and directory customization plans
• Lead discovery conversations to understand workforce challenges
• Collaborate on launch campaigns and engagement strategies
• Implement and refine activation tactics to drive user adoption
• Analyze client performance data and user feedback
• Serve as strategic advisor to HR and Benefits leaders
• Codify implementation workflows, toolkits, and playbooks
• Define and track key success metrics
• Contribute to implementation framework and client success function