🛠 Tech Stack

💼 About This Role

You'll handle release of information requests by taking calls from patients, insurance companies, and attorneys to provide medical record status. Your work ensures accurate and timely handling of account issues while maintaining high professionalism in a remote call center environment.

🎯 What You'll Do

• Answer release of information related telephone calls and inquiries accurately and timely.
• Review, research, resolve, and respond to inquiries via telephone, email, or written correspondence.
• Document all calls, inquiries, and resolution in detail in appropriate software systems.
• Meet and maintain department productivity and quality assurance expectations.

📋 Requirements

• High school diploma or equivalent from an Accredited Institute.
• Friendly, professional manner of communication.
• Experience with multi-line phone systems is required.
• Computer proficiency in MS-Office at intermediate/advanced level.

✨ Nice to Have

• One year experience in data entry, medical records, health care, insurance claims processing, or proofreading/editing.
• Knowledge of MS-Office at intermediate/advanced level.

🎁 Benefits & Perks

• 🏖️ Remote work flexibility.
• 💰 Competitive hourly pay ($15-$18.32/hr).

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Application Review· 1-2 weeks
2. 2Phone Screen· 30 min
3. 3Possible Interview· 1 hour

🚩 Heads Up

• Broad responsibilities blending clerical and customer support roles.
• Multiple required certifications within first 90 days (ROI, HIPAA).