🛠 Tech Stack

💼 About This Role

You'll support patients and providers navigating a healthcare marketplace, resolving issues with care and efficiency. You'll handle operational tasks, escalations, and act as a bridge between customers and internal teams. This role offers a chance to make a real impact in a mission-driven environment.

🎯 What You'll Do

• Resolve patient and provider issues with care and efficiency.
• Manage day-to-day operational work using internal tools.
• Identify recurring issues and escalate to the team.
• Collaborate with cross-functional partners to improve customer experience.

📋 Requirements

• 1-2 years in a support, operations, or customer-facing role.
• Experience with Stripe and Zendesk or similar tools.
• Attention to detail and ability to stay organized across tasks.
• Clear, empathetic communication with excellent phone demeanor.

✨ Nice to Have

• Experience in healthcare, especially telehealth.
• Experience handling billing issues.

🎁 Benefits & Perks

• 🏥 Health insurance coverage.
• 🏖️ Paid vacation time.
• 📈 Opportunity to grow skills and take on increasing responsibility.
• 🤝 Collaborative, supportive environment.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Offer· 1 week