🛠 Tech Stack

💼 About This Role

You'll manage a support team and build processes from scratch as the first Japan hire. You'll act as the bridge between local customers and global HQ, driving continuous improvements. This role offers the chance to shape support in a new market for a fast-growing livestream shopping platform.

🎯 What You'll Do

• Manage, coach, and lead a team of support agents
• Jump into the ticket queue alongside the team
• Build support processes and infrastructure from scratch
• Advocate for local market needs with global teams

📋 Requirements

• 6+ years of support experience with direct agent management
• Native Japanese and fluent English
• Proven ownership of strategic projects end-to-end
• Hands-on experience with Zendesk or similar platforms

✨ Nice to Have

• Startup experience
• Knowledge of collectibles
• Bachelor's degree

🎁 Benefits & Perks

• 🏖️ Flexible Time Off including company-wide holidays
• 💰 Home office setup allowance ¥140,000
• 📱 Monthly allowances for cell/internet, wellness, and commuter
• 👶 Family support including childcare allowance and parental leave
• 🏥 Health insurance (medical, dental, vision)

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Team Interview· 45 min