💼 About This Role

You'll support participants through the application and verification process for pension and benefit programs. You'll process applications and review documentation, ensuring accurate and timely service. You'll also handle participant inquiries and coordinate with internal teams to resolve discrepancies.

🎯 What You'll Do

• Review and validate documentation for benefit applications
• Process status requests, benefit applications, and verification requests
• Calculate pension and benefit amounts based on eligibility
• Communicate with participants to clarify application details

📋 Requirements

• 2+ years of experience in benefits administration or pensions
• Bachelor's degree or equivalent professional experience
• Attention to detail in a high-volume processing environment
• Verbal and written communication skills for participant inquiries

✨ Nice to Have

• Experience with pension calculation software
• Familiarity with Social Security documentation
• Contact center experience