🛠 Tech Stack

💼 About This Role

You'll work at the intersection of customer support, operations, and compliance for a crypto neobank. You'll verify customer identities and documents to safeguard the platform against fraud. You'll also respond to client inquiries across multiple channels while monitoring for suspicious activity.

🎯 What You'll Do

• Review and verify customer onboarding applications for KYC/AML compliance.
• Authenticate customer-submitted documents with meticulous attention to detail.
• Respond to client inquiries related to onboarding, verification, and compliance.
• Monitor customer activity for red flags and escalate suspicious cases.

📋 Requirements

• 1–3 years of experience in customer support, KYC, or compliance in fintech or crypto.
• Familiarity with KYC/AML processes and customer due diligence.
• Exceptional attention to detail and risk awareness.
• Fluent in English and Mandarin.

✨ Nice to Have

• Experience in crypto, exchanges, or digital asset platforms.
• Familiarity with Zendesk, Jumio, or SumSub.
• Exposure to transaction monitoring or fraud operations.

🎁 Benefits & Perks

• 🏖️ Remote work from APAC
• 💰 Competitive compensation
• 📈 Growth opportunities in a fast-growing crypto neobank
• 🌍 Global team across 18+ countries
• 🛡️ Work with rigorous compliance framework

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Final Interview· 45 min