Description

You will support and optimize strategic partnerships with clinical vendors, CROs, and functional service providers to ensure operational excellence, compliance, and value delivery across global clinical development programs. This role involves driving vendor governance, performance management, and continuous improvement initiatives while collaborating cross-functionally to support R&D business objectives. You'll partner closely with R&D stakeholders, Procurement, Quality, Finance, and Legal to enable effective vendor oversight and consistent outsourcing practices.

Requirements

• Bachelor’s degree in life science or a related field
• Targeting 8 years of experience in clinical trial operations, vendor/CRO oversight, supplier relationship management, or related roles within the biopharmaceutical industry
• Experience managing complex vendor relationships and supporting performance improvement initiatives
• Strong understanding of clinical trial operations and outsourced service models
• Working knowledge of ICH GCP, regulatory requirements, and quality expectations for outsourced clinical activities
• Strong analytical skills, including experience with supplier scorecards, KPIs, and performance dashboards
• Experience in R&D outsourcing, vendor governance, or business operations functions
• Exposure to financial management of outsourced services, including budgeting and accruals
• Experience supporting audits, inspections, or inspection readiness activities
• Familiarity with alliance or partnership management methodologies
• Excellent communication, interpersonal, and organizational skills
• Ability to work effectively in a fast paced, matrixed environment while managing multiple priorities and working cross-functionally
• Willing and able to travel both domestically and internationally

Responsibilities

• Support the development and execution of vendor and supplier relationship management strategies
• Serve as a primary point of contact for vendor related operational issues
• Coordinate and facilitate vendor governance, including operational and steering committee meetings
• Develop and maintain supplier scorecards, dashboards, and KPIs to monitor vendor performance
• Conduct routine business reviews with vendors to ensure alignment on priorities and performance expectations
• Oversee vendor performance supporting outsourced clinical trials
• Partner with Clinical Operations, Clinical Supply Chain, Quality, Finance, and other cross functional teams
• Support inspection readiness activities, including audits, vendor oversight documentation, and CAPA development
• Contribute to process mapping, documentation, and implementation of standardized vendor oversight practices
• Identify opportunities to improve vendor performance, efficiency, and collaboration
• Support innovation initiatives within vendor relationships
• Contribute to the development and rollout of best practices, standards, and tools for R&D vendor management
• Identify opportunities for cost optimization, demand management, and improved vendor utilization
• Support the development and maintenance of vendor performance reporting and dashboards
• Analyze performance metrics to proactively identify risks, issues, and opportunities for improvement
• Partner with internal teams to support implementation and optimization of vendor management tools and systems
• Act as a mentor and subject matter resource for team members and matrixed stakeholders
• Foster strong, collaborative relationships with internal stakeholders and external partners
• Effectively influence stakeholders across a matrixed organization without direct authority