💼 About This Role

You'll own the day-to-day operational success of HONK's most strategic accounts, ensuring enterprise clients are onboarded seamlessly and positioned for long-term growth. You'll serve as the primary operational point of contact, driving cross-functional leadership with Strategic Account Managers and Technical Account Managers. This role requires executive presence and operational rigor to deliver a world-class client experience.

🎯 What You'll Do

• Lead onboarding, implementation, and integration for complex enterprise accounts.
• Develop and deliver training and user-friendly documentation for HONK's platform.
• Identify cross-sell and upsell opportunities and track KPIs like net revenue and utilization.
• Manage escalations with Engineering and share use cases to inform product roadmap.

📋 Requirements

• 5+ years in Customer Success, Account Management, or Consulting within a SaaS environment.
• Proven ability to de-escalate complex customer issues with empathy and urgency.
• Strong executive presence; comfortable presenting to C-suite and VP-level stakeholders.
• Experience supporting critical workflows for large enterprise customers.

✨ Nice to Have

• Experience in automotive or roadside services.
• Experience with tools like Zendesk, Asana, or Hubspot.