🛠 Tech Stack

💼 About This Role

You'll drive strategic and operational initiatives across OpenAI's customer support landscape, working with leaders to scale, mature, and optimize support operations. Your core impact will be leveraging AI/LLMs to fundamentally transform customer experience and define the future of support at OpenAI. This role requires a proactive, strategic planner who can think ten steps ahead.

🎯 What You'll Do

• Leverage AI/LLMs across the organization
• Identify and prioritize new strategic initiatives with leaders
• Drive program structure and execution in ambiguous environments
• Collaborate with product, engineering, and data teams to address operational challenges

📋 Requirements

• 8+ years experience in business operations, strategy, venture capital, private equity, or consulting
• End-to-end ownership of large, ambiguous problems
• Direct experience engaging executives and senior leaders
• Highly analytical with strong data modeling and forecasting skills

✨ Nice to Have

• Experience in a technical or AI-focused environment
• Passion for AI and customer service

🎁 Benefits & Perks

• 💰 Competitive compensation with equity
• 🏖️ Flexible time off
• 🏥 Health, dental, and vision insurance
• 📈 Learning and development opportunities