Description

As a Strategic Customer Success Manager at Samsara, you'll partner with our largest Fleet customers to understand their unique challenges, advise on leveraging our IoT platform, and become their long-term strategic partner. You'll work cross-functionally with Sales, Support, and Product to drive customer outcomes and impact the safety, efficiency, and sustainability of physical operations.

Requirements

• Natural relationship builder with strong communication and collaboration skills
• Growth mindset and desire to learn and solve complex problems
• Ability to work cross-functionally with Sales, Support, Engineering, and Product
• Experience in customer success or account management with large customers
• Mentorship experience to wider customer success teams

Responsibilities

• Ensure customers increase safety, efficiency, and sustainability with our IoT platform
• Compose joint success plans with customers outlining objectives, metrics, and timelines
• Orchestrate executive business reviews with customer decision-makers and leadership
• Conduct workshops to understand current operations and recommend workflow changes
• Deeply understand the Samsara platform and explain it to businesses across various industries