💼 About This Role

You'll support customers via email and chat, ensuring quality service during evenings and weekends. You'll work remotely to provide continuous assistance and gather feedback to help the team improve. You'll join a friendly team that values sustainability and innovation.

🎯 What You'll Do

• Interact with customers via email, chat, and messaging platforms.
• Ensure each request or issue is handled competently and solution-oriented.
• Guarantee service quality by collecting feedback and flagging issues.
• Communicate in a clear, written manner while staying flexible with hours.

📋 Requirements

• Fluent in Italian and English (written and spoken).
• Excellent writing and communication skills.
• Customer-facing experience, preferably in digital roles.
• Flexibility in working hours and ability to organize autonomously.

✨ Nice to Have

• Experience in customer support for energy or tech companies.
• Familiarity with CRM tools or ticketing systems.
• Proactive problem-solving attitude.

🎁 Benefits & Perks

• 📈 Equity Options Scheme in Octopus Energy Group.
• 🧘 Wellness support with meal vouchers and free psychological sessions.
• 🎉 Weekly Family Dinner on Fridays for company updates and a toast.
• 🏠 Remote work flexibility.