🛠 Tech Stack

💼 About This Role

You'll own end-to-end client relationships for enterprise healthcare accounts, ensuring seamless onboarding, adoption, and renewal. You'll act as a trusted advisor to clinical and operational stakeholders, driving program impact and identifying expansion opportunities. This role offers fully remote work with a clear career progression path.

🎯 What You'll Do

• Own end-to-end client relationships from onboarding to renewal
• Coordinate implementation activities and milestone tracking
• Lead client training and engagement initiatives
• Monitor performance metrics and execute corrective action plans

📋 Requirements

• 3–6 years of experience in customer success or account management
• Proven ability to manage complex multi-stakeholder projects
• Strong communication skills for executive-level engagement
• Proactive mindset to anticipate and resolve issues

✨ Nice to Have

• Experience in healthcare, health tech, or enterprise SaaS
• Familiarity with ClickUp, Metabase, or Google Workspace
• Startup environment experience

🎁 Benefits & Perks

• 🏠 Fully remote work within the United States
• 🏖️ Unlimited PTO including company holidays
• 💰 401(k) retirement savings plan
• 📚 Annual professional development budget
• 💻 Work-from-home stipend and latest hardware

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Team Interview· 45 min